Privacy policy

Privacy Policy

Effective Date: May 28, 2026 Last Updated: May 28, 2026

Scaling Commerce LLC ("Company," "we," "us," or "our") operates the website www.ilovenaomi.com (the "Site") and the Naomi product line. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our Site, make a purchase, or otherwise interact with us.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

  • Name, shipping address, billing address
  • Email address and phone number
  • Payment information (processed securely by our payment processors — we do not store full credit card numbers)
  • Account credentials, if you create an account
  • Order history and subscription preferences
  • Customer service communications

Information Collected Automatically

  • IP address, device identifiers, browser type and version
  • Operating system, screen resolution, language settings
  • Pages visited, time spent on pages, referring URLs
  • Click activity and on-site behavior
  • Geolocation data (approximate, based on IP)
  • Cookie and tracking pixel data

Information from Third Parties

  • Data from advertising and analytics partners (Meta, Google, TikTok)
  • Data from social media platforms if you interact with our content
  • Fraud prevention and identity verification services

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and ship your orders
  • Manage your subscription, including recurring billing
  • Provide customer service and respond to inquiries
  • Send order confirmations, shipping updates, and transactional emails
  • Send marketing emails and promotional offers (with your consent where required)
  • Personalize your experience and recommend products
  • Operate, maintain, and improve our Site
  • Detect, prevent, and investigate fraud or unauthorized activity
  • Comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate and improve our Site, analyze traffic, and deliver relevant advertising.

Categories of cookies we use:

  • Essential cookies — required for the Site to function (cart, checkout, login)
  • Analytics cookies — Google Analytics, Shopify analytics
  • Advertising cookies — Meta Pixel, Google Ads, TikTok Pixel
  • Functionality cookies — remember preferences and settings

You can manage cookie preferences through your browser settings or through our cookie consent banner where available. Disabling certain cookies may limit Site functionality.

For browser-level controls, see:

4. How We Share Your Information

We do not sell your personal information for money. We share information only as follows:

Service Providers — we share information with vendors that help us operate our business:

  • Shopify (e-commerce platform and hosting)
  • Klaviyo (email marketing and customer communications)
  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)
  • Shipping carriers and fulfillment partners
  • Customer service tools
  • Fraud prevention services

Advertising Partners — Meta, Google, and TikTok receive data through pixels for analytics and targeted advertising. Under certain state laws (including California), this may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising. You have the right to opt out — see Section 6.

Legal and Safety — we may disclose information when required by law, subpoena, or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers — in the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

We retain personal information for as long as needed to:

  • Fulfill the purposes described in this Policy
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce our agreements

Order and transaction records are typically retained for at least 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe or request deletion.

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

  • Right to Know / Access — request the categories and specific pieces of personal information we have collected about you
  • Right to Delete — request deletion of your personal information
  • Right to Correct — request correction of inaccurate information
  • Right to Portability — request a copy of your information in a portable format
  • Right to Opt Out of Sale/Sharing — opt out of the sale or sharing of personal information for targeted advertising
  • Right to Limit Use of Sensitive Personal Information — limit how we use certain sensitive categories
  • Right to Non-Discrimination — we will not discriminate against you for exercising these rights

How to exercise your rights: Email us at support@ilovenaomi.com with the subject line "Privacy Request." We will verify your identity before processing your request and respond within the timeframe required by applicable law (typically 45 days).

California Residents (CCPA/CPRA): You have all the rights listed above. To opt out of the "sale" or "sharing" of your personal information, email support@ilovenaomi.com with "Do Not Sell or Share My Information" in the subject line, or use the "Do Not Sell or Share" link in our Site footer where available.

Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and Other States with Privacy Laws: Residents of these states have similar rights as outlined above and may submit requests using the same contact method.

Authorized Agents: You may designate an authorized agent to make a request on your behalf. We will require written authorization and identity verification.

Appeals: If we deny your request, you may appeal by replying to our decision email. We will respond to appeals within 60 days.

7. Global Privacy Control (GPC)

We honor Global Privacy Control browser signals as an opt-out of sale and sharing of personal information for users in states where this is required.

8. Children's Privacy

Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at support@ilovenaomi.com and we will delete it promptly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL encryption for transactions and PCI-DSS compliance through our payment processors. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. International Users

Our Site is intended for users in the United States. If you access the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated by posting a prominent notice on the Site or by email. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:

Scaling Commerce LLC 30 N Gould St, Ste N Sheridan, WY 82801 United States Email: support@ilovenaomi.com